We are committed to protecting the privacy and security of the users of our website.
This policy applies to your use of teledoctorsofamerica.com (“Website”) and services owned or operated by Teledoctors of America LLC and affiliated companies (collectively “we,” “us” or “our”). Unless we say otherwise, all references to the Website in this policy include all such website. This policy covers only information collected on the Website and does not cover any information collected offline by us.
Personal Identification Information
We may request personal identification information from you (identifying data such as your name, social security number, address, contact information, credit card information, as well as information about personal health issues submitted through the Services) in connection with your use of, or participation in, membership registration for our Website , our contests, sweepstakes, promotions, games, surveys, forums, subscription registrations, content submissions, chats, bulletin boards, discussion groups, requests for suggestions, visitors’ requests for free products or services or additional information (including via e-mail to us) and in connection with other activities, services or resources we make available on any of our Website. In all these cases, we will collect personal identification information from you only if you voluntarily submit such information to us. Except as otherwise provided in this policy, we reasonably endeavor to ensure that we never intentionally disclose any personal identification information about you as an individual user to any third party without having received your permission (through opting in or similar procedures) except as provided for herein or otherwise as permitted or required under law.
We may also use cookie technology and Web beacons (discussed in detail below) to improve your experience of these activities, including to remember your preferences, customize the content and advertisements that you see or authenticate your access to your personal information. In addition, in the event that your personally identifiable information is requested as part of our surveys, polls or promotions, such personally identifiable information may be added to your registration information
We have the following exceptions to these policies: We will release specific information about you or your account to comply with any valid legal inquiry or process such as a search warrant, subpoena, statute or court order. We will also release specific information in special cases, such as if there is an attempted breach of the security of the Website or a physical or property threat to you or others. We may also transfer user information, including personally identifiable information, in connection with a corporate merger, consolidation, the sale of related assets or corporate division or other fundamental corporate change. We may provide access to your personally identifiable information to our contractors who are performing services for us in connection with our Website or the services that you have requested. We share information with health care providers who provide services to individuals, and they share information with us, for purposes related to treatment, payment and health care operations, and otherwise as agreed or authorized by you.
Further, the information you enter when making a purchase will be shared with payment processors, financial gateways and your credit card company to authorize credit card payments. Such information may also be shared with necessary third parties solely for the purpose of carrying out the transactions.
Please note that if you give out personal information online—for example, on one of our public forums such as a message board, chat room, folder or chat IM feature—that information can be collected and used by third parties. Although we strive to protect our users’ privacy, we cannot guarantee the security of information you post in these forums and have no control over how such third parties may use your information. You disclose such information at your own risk.
You are responsible for maintaining the confidentiality of your information and password. You shall be responsible for all uses of your registration, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your registration or password.
Non-personal Identification Information
We collect non-personal identification information through the use of, without limitation, the following types of methodology:
Cookie technology: A “cookie” is an element of data that a website can send to your browser, which may then store it on your system.
IP address tracking: An IP address is a number that is assigned to your computer when you are on the Internet. When you request pages from our Website, our servers log your IP address.
Web beacons: A Web beacon, or “clear gif,” is a small graphic image on a webpage or Web-based document that a website can use to determine information about a user.
Non-personal identification information might include the browser you use, the type of computer you use and technical information about your means of connection to our Website—such as the operating systems and the Internet service providers utilized and other similar information. Our systems may also automatically gather information about the areas you visit and search terms you use on our Website and about the links you may select from within our Website to other areas of the Web or elsewhere online.
We use such information for our business purposes and, in particular, primarily to administer the Website, better manage advertising on the Website and, in the aggregate, to understand how our users as a group use the services and resources provided on our Website. This way, we know which areas of our Website are the favorites of our users, which areas need improvement and what technologies are being used so that we may continually improve our Website.
We may share this aggregate statistical information with our partners, suppliers and other third parties, but we will not share any individual names, personal navigational or other personal information. For example, we may use a third-party advertising company to serve ads when you visit our Website. We may share demographic and preference information with this company to allow them to display appropriate advertisements for you.
We use a proprietary advertising server to display ads on our Website. In addition, advertisers may elect to use third-party advertising companies to serve ads onto our Website. Some of our advertisers may display ads on our Website that may use cookie technology or Web beacons to (i) identify non-personal information about our users (such as connection speed, browser and country of origin) and (ii) track user behavior within our Website. Advertisers generally use such information to customize the display of ads within our Website. We will not permit such advertisers to collect any personal information from our users within our Website, however, you may choose to voluntarily provide the advertisers with your personal information. We do not have access to these cookies or any information that they may contain.
Further, we currently contract with a third-party Web analytics provider to help manage and optimize our Website. We use this service to help us measure the effectiveness of our advertising and how visitors use our Website. To do this, we use Web beacons and cookie technology on the Website. The type of information we collect includes the number of hits a webpage receives, the type of browser used and the number of times a visitor makes a purchase from a particular promotion. By supplementing our records, this information helps us learn things like what pages are most attractive to our visitors, which of our products and services most interest our users, and what kinds of offers our users like to see. Although this third-party provider logs the information coming from our Website on our behalf, we control how that data may and may not be used.
Privacy of Children
Teledoctors of America LLC allows parents or legal guardians to set up and manage accounts on behalf of their children who are under the age of 18. If you are under the age of 18 you must have a parent or legal guardian set up and manages the account on your behalf. We will not knowingly collect personal information directly from a child under the age of 18. If we learn that we have collected personal information directly from a child under the age of 18, we will promptly delete that information. If you believe we have collected personal information directly from a child under the age of 18, please email us at email@example.com.
Links to Other Website
Users will find advertising or other content on our Website that link to the website and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these websites. In addition, these websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service policies or no policy (policies) at all. We encourage you to review the privacy policies of any third-party website or services before providing any of them with your personal information
Protecting your privacy and your information is a top priority. We have taken reasonable measures to secure both your information and our physical premises. We exercise reasonable care in providing safe transmission of your information from your PC to our servers (unless sent by a means outside of our control, such as e-mail). However, we cannot guarantee that our measures will completely bar unauthorized access to your information, and by using the Website you assume this risk.
Access to/Correction of Information
If you would like to review any personal information we have retained about you in our database, please send us an e-mail request for this information at firstname.lastname@example.org. To help us address your request, please specify which information you wish to review. Once you have reviewed this information, at your request, we will correct personal information about you that you state is erroneous. To request such a correction, please send an e-mail at email@example.com. You should be aware, however, that it is not always possible to completely remove or modify information in our databases and servers, although we will always make reasonable efforts to do so upon your request. Please also understand that due to the volume of traffic on the Website and correspondence received, we cannot make any representations about the timeliness of the making of such modifications. In addition, we are unable to modify your information in the records of any third party who has been provided with your information in accordance with this policy.
If you “opt in” to receive information from us or others, you can change your mind later. If, at any time, you would like to stop receiving such information or opt out of a feature, you can send us an email to notify us of your intention. You should be aware, however, that it is not always possible to completely remove or modify information in our databases and servers, although we will always make reasonable efforts to do so upon your request, and we are unable to have your information removed from the records of any third party who has been provided with your information in accordance with this policy.
Consent to Transfer
The Website is operated in the United States. If you are located in the European Union or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By using our website, participating in any of our services and/or providing us with your information, you consent to this transfer.
California Privacy Rights.
Under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2015 will receive information regarding 2014 sharing activities).
To obtain this information, please send an email message to [EMAIL] with “Request for California Privacy Information” on the subject line and in the body of your message. We will provide the requested information to you at your e-mail address in response. Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.
Your Acceptance of These Terms